Hi Everyone,
I’m sure everyone from time to time has had to open up a Service Request (SR) with Oracle regarding Oracle VM. One of the biggest tips I can give you so that you don’t lose hours awaiting a response that just reports “Hi, <name>, can you please provide the following logs. – X.log” is send them the logs they already need as you are opening the SR. How do you do this? Well it is easy! If you follow the My Oracle Support (MOS) Document: VMPinfo3 Diagnostic Capture for Oracle VM 3 troubleshooting [ID 1364933.1] you can beat them to the punch! All you need to do is download and install vmpinfo-sos-report rpm for all your Oracle VM Servers and the vmpinfo-manager rpm for the Oracle VM Manager (rpms provided in the VMPinfo3 MOS document). Once installed, log in to the Oracle VM Manager and run the vmpinfo3.sh shell script with the appropriate options as mentioned in the My Oracle Support Document and upload the vmpinfo3-<date-time>.tar.bz2 found under the /tmp directory on your Oracle VM Manager. This small tip can save you quite some time when getting any Oracle VM issue resolved.
Good luck,
Roger


